Shipping policy

Thank you for shopping with VELORA RECORDS.

We know that every vinyl record is more than just music—it's a piece of art and a part of your collection. That's why we carefully package every order and work hard to ensure it arrives safely and on time.

Order Processing

  • Orders are processed within 3–7 business days after payment has been successfully confirmed.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Times

  • United States: 5–15 Business Days

  • United Kingdom: 4–12 Business Days

  • Canada: 7–18 Business Days

  • Australia & New Zealand: 7–18 Business Days

  • Europe: 6–15 Business Days

  • Rest of the World: 8–20 Business Days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or peak holiday seasons.

Shipping Costs

Shipping charges are calculated automatically at checkout based on your shipping destination and selected shipping method.

We occasionally offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number.

Please allow 1–5 business days for tracking updates to appear after shipment.

Secure Packaging

Every vinyl record is carefully inspected before shipping and packed using high-quality protective mailers to help prevent bending, scratches, or damage during transit.

Our goal is to ensure every order arrives in excellent condition.

Customs & Import Duties

International orders may be subject to customs duties, VAT, or import taxes required by the destination country.

These charges are determined by your local customs authorities and are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

VELORA RECORDS is not responsible for delays or lost shipments caused by incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Packages

While we work with trusted international shipping partners, unexpected delays may occasionally occur.

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team. We will gladly assist you in locating your shipment.

Contact Us

If you have any questions regarding your order or shipping, please feel free to contact us.

Email: support@velorarecords.com

Thank you for choosing VELORA RECORDS.

Timeless Vinyl. Modern Soul. Delivered with Care.